Help Centre (FAQ)
Welcome to Deart London Customer Services.
Below you will find answers to the most frequently asked questions regarding orders, payments, shipping, returns and product care. If you require further assistance, please contact us at info@deartistanbul.com.
Orders and Payments
How do I place an order?
Select the product you want, add it to your basket, proceed to the checkout page, and complete your purchase using one of the available payment methods.
What payment methods do you accept?
We accept secure online payment methods available on the payment page, including credit and debit cards. Available options may vary depending on your location.
Is it safe to shop on your website?
Yes. All payments are processed through secure, encrypted systems. We do not store your card details or have access to this information.
Shipping
When will my order be dispatched?
Orders are carefully prepared and packaged before dispatch. Estimated shipping times are listed on our Shipping and Delivery page.
Do you offer international shipping?
Yes, we ship to certain international destinations. Shipping costs and estimated delivery times are calculated on the checkout page.
Do I need to pay customs duties or fees?
Depending on the destination country, customs duties, import taxes or local fees may apply. Unless otherwise stated, these charges are the customer's responsibility.
Returns and Exchanges
Can I return or exchange my order?
For detailed information on eligibility, timeframes, and procedures, please refer to our Returns and Exchanges page.