Refund Policy
At Dea’rt London, customer satisfaction is important to us.
This Refund Policy explains when and how refunds are issued.
1) Returns Window
You may request a return within 14 days of receiving your order.
2) Eligibility for Return
To be eligible for a refund:
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Item must be unused and in original condition
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Item must be returned in original packaging
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Proof of purchase (order number / receipt) is required
3) Non-Returnable Items
The following items are non-returnable unless faulty or damaged:
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Personalized / custom-made items
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Items returned damaged due to misuse
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Items returned without original protective packaging
4) Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at info@deartlondon.com with:
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Order number
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Clear photos of the item and packaging
We will review and offer a replacement or full refund where applicable.
5) Return Shipping
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If the return is due to damage, defect, or our error, return shipping is covered by us.
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For standard returns (change of mind), return shipping cost is the customer’s responsibility.
6) Refund Process
Once your return is received and inspected, we will notify you of approval status.
If approved, your refund is processed to the original payment method within 5–10 business days (bank/payment provider processing times may vary).
7) Original Shipping Fees
Original shipping fees (if any) are non-refundable unless the return is due to our error or a defective item.
8) How to Start a Return
To request a return, contact:
Email: info@deartlondon.com
WhatsApp: +44 7424 373070
Please include your order number and reason for return.
9) Policy Consistency
This policy applies to orders placed through our official store.
Dea’rt London is the trading name of Deart Istanbul Ltd.